Hail Damage FAQ's
Q. What do I need to do to start the hail damage claim process with my insurance company?
A. You should contact your insurance agent first. They will provide you with information on how you can have an insurance adjuster assess the damage to your vehicle. You do not need to get estimates at this time. Your insurance adjuster will provide you with a claim sheet and issue you a check for the amount they believe it will cost to repair your hail damaged vehicle. If the amount of your insurance check does not cover the cost of the repairs by us we will file a supplement with your insurance company.
Q. What is a supplement?
A. In some cases additional communication between us and your insurance company may be necessary for additional repairs left off of your original claim.
Q. Do I have to pay for the additional repairs?
A. No, your insurance company covers the cost of the supplemental repairs.
Q. My insurance claim sheet for hail damage on my vehicle states one amount for the damage but my check is for another amount, why is there a difference? For example my claim sheet is for $2000 but my check is for $1500.
A. In most cases, the difference would be your insurance deductible. In the above example, the insurance deductible is $500.
Q. My hail damage insurance check is made out to me and my lien holder. What do I do?
A. After New Visions removes your hail damage, you will need to either provide your lien holder with your New Visions hail damage repair invoice and/or they may want to physically inspect your vehicle. Upon inspection or receipt of repairs your lien holder will endorse your insurance check.
Q. How I pay for my repairs?
A. Most customers pay with a personal check which we hold until you deposit your insurance check.
Q. Do I have to pay my insurance deductible to have my car repaired?
A. We are saving our customers their deductibles (up to $500) on hail damage repairs totaling $2000 or more.
Q. I'm not sure if I want to claim the hail damage on my insurance. Will my insurance rates go up?
A. Insurance companies file hail damage under a comprehensive claim not a collision claim. If your insurance rates are raised, they are going to be raised for everyone regardless if you repair your vehicle through your insurance or not. Therefore, you should take full advantage of the premiums you pay by having an experienced paintless dent repair company, like New Visions Auto Dent Removal, repair your vehicle back to its original showroom form.
Q. If I don’t repair all the damage, can I save any money off the deductible?
A. If you are claiming the damage repairs on your insurance we are required to repair all of the estimated damage on your insurance claim sheet including any supplement if needed.
Q. I received a lower estimate from another company, will you match or beat it?
A. Our company is based on a "quality instead of quantity" repair approach. Each dent is unique and each repair we provide is also unique. Our offer of mobile repair at your location, over a decade of experience and our free preferred discount program backed by our written lifetime guarantee are just a few reasons why our customers consistently return to New Visions for their dent removal service. We have provided thousands of quality precision repairs with thousands of satisfied customers. Let us amaze you by our difference!
Q. I am not turning in an insurance claim and am just shopping around for the lowest estimate can you provide me with a written estimate?
A. Yes, our written estimate is $50 per estimate and is deducted upon completed repairs by our company. Verbal estimates are free of charge.
Q. Can you repair my hail damaged vehicle at my location and how long will it take?
A. This is determined on a case by case basis. To repair the vehicle at your location the damage must be able to be completed in one day or less. We will also need a covered location with access to electrical outlets. Generally, most hail damage vehicles will require 2-3 days after all insurance claim processes including supplement and insurance approval is completed.
Q. You’re a mobile unit, do you come to me for the estimate?
A. Our mobile service is for the repair process. After a catastrophic hail storm we will provide you with information on how to receive your hail damage estimate.
Door Ding and Minor Dent FAQ's
Q. Are your prices lower if I pay cash?
A. Our prices are the same whether you pay by cash or by check.
Q. You provided me with an estimate over the phone for a minor golf ball sized dent on the hood of my vehicle. You stated that this was an estimate and the price may be different upon visual inspection. Why?
A. The only time our estimates may change is when the described damage is different than the actual damage. To help with this process, we can now offer you an estimate upon receiving images of the damage via email.
Q. What do I need to do to send the images of the damage to you via email?
A. The damaged area needs to be clean of dirt and/or water/rain marks. Please stand about 2-3 feet away from the damage and take one photo from a slight angle (which shows us depth) and one straight on (which shows us exact location).
Q. Are all dents repairable by paintless dent repair?
A. The success of paintless dent repair is determined by the depth and location of the damaged area. For example, a large shallow dent is a better candidate than a small sharp dent. Our technician will determine the percentage of removal success before the repair process is started.
Q. I have multiple vehicles that need repaired, can I receive a discount?
A. Yes, we will repair your first vehicle at our original price and then provide you with our free preferred customer discount program card.
Q. What is your free preferred customer discount program?
A. Our preferred customer discount program provides you savings each time you need our paintless dent repair service to your vehicles.
